Privacy policy

PRIVACY POLICY

Last updated: October 2026

ORLOUI respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase our products, join our community or communicate with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it and the choices available to you.

1. INFORMATION WE COLLECT

When you visit or interact with ORLOUI, we may collect information including:

Information you provide directly

Your name
Email address
Telephone or WhatsApp number
Billing and delivery address
Payment and transaction information
Account information, if you create an account
Information you provide when contacting us
Information you provide when joining the ORLOUI list or participating in an ORLOUI event or experience

Information collected automatically

When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website and interactions with our website.

This information may be collected through cookies and similar technologies.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

Process and fulfil orders
Arrange delivery and communicate with you regarding your purchase
Process payments and prevent fraudulent transactions
Respond to enquiries and provide customer support
Provide information about products, collections and upcoming ORLOUI releases
Send newsletters, invitations and updates where you have chosen to receive them
Improve our website, products and customer experience
Understand how visitors use our website
Maintain the security of our website and services
Comply with applicable legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by applicable law.

3. MARKETING COMMUNICATIONS

If you choose to join the ORLOUI list, we may use the contact information you provide to send you information about new collections, limited releases, private previews, events, experiences and other ORLOUI news.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Joining the ORLOUI list is voluntary and is not required to purchase from us.

4. COOKIES & SIMILAR TECHNOLOGIES

ORLOUI and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our services and, where permitted, support marketing and advertising activities.

Some cookies are necessary for the website to function, including shopping cart and checkout functionality.

Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

You can manage certain cookie preferences through the cookie settings available on our website and through your browser settings.

5. SHOPIFY & THIRD-PARTY SERVICE PROVIDERS

Our online store is powered by Shopify. Shopify and other service providers may process personal information on our behalf in order to provide services including website hosting, payment processing, analytics, marketing, fraud prevention, customer communications and order fulfilment.

We may share relevant information with trusted service providers only where reasonably necessary to provide these services, fulfil your order, operate our business or comply with applicable law.

Shopify also processes personal information in connection with its services. You can review Shopify's privacy practices through Shopify's Privacy Policy.

6. PAYMENT INFORMATION

Payments made through our website are processed through the payment providers available at checkout.

ORLOUI does not ordinarily have access to your complete payment card details.

Payment providers may collect and process information in accordance with their own privacy policies and applicable security requirements.

7. INTERNATIONAL TRANSFERS

Because ORLOUI operates internationally and uses service providers that may be located in different countries, your personal information may be transferred, stored or processed outside Qatar or your country of residence.

Where required, we take appropriate steps to ensure that such transfers and processing are carried out in accordance with applicable data protection laws.

8. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and transaction records, resolve disputes, prevent fraud and comply with legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to delete or anonymise it where appropriate.

10. YOUR RIGHTS

Depending on applicable law, you may have rights relating to your personal information, which may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Object to certain processing
Unsubscribe from marketing communications
Make a complaint regarding the handling of your personal information

To exercise a privacy-related right or make an enquiry, please contact us using the details below.

11. CHILDREN'S PRIVACY

ORLOUI's website is not intended for children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms or other services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.